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Privacy Policy

Last updated: March 9, 2026

1. Information We Collect

Full Loop CRM ("we," "our," or "the Company") collects information you provide directly when you:

  • Submit a partnership application or contact form
  • Create an account or sign in to the platform
  • Use our CRM dashboard, client portal, or team portal
  • Communicate with us via phone, text, or email
  • Submit anonymous feedback

This may include your name, email address, phone number, business name, service area, and payment information.

2. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent, and referral source
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide and improve the Full Loop CRM platform
  • Process partnership applications and manage accounts
  • Send appointment reminders, invoices, and service communications
  • Respond to inquiries and provide customer support
  • Analyze website traffic and platform usage
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: Supabase (database), Clerk (authentication), Stripe (payments), Telnyx (SMS), Resend (email)
  • Legal requirements: When required by law, subpoena, or court order
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure authentication, and database-level access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon cancellation, we export your customer list and job history in CSV format. You may request deletion of your personal data at any time.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data in a portable format

8. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand site usage. You can control cookie preferences through your browser settings.

9. Children's Privacy

Full Loop CRM is not directed at individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or your data, contact us at: